Many problems not listed on this page can often be resolved simply by uninstalling and (re)installing the latest build of Port Explorer. It is also recommended that you reboot after uninstalling as well as after installing. 

  There are no sockets - all the lists are empty!
Ensure that dcsws2.dll is correctly registered (see next Troubleshooting question), and ensure that Hide Netstat Sockets isn't turned on (from the Settings menu).

  Port Explorer displays error message when loading - "Port Explorer was unable to initialise properly"
dcsws2.dll is not registered. It must reside in your system directory (Windows 95/98) or system32 directory (Windows NT4/2000/XP), it must be registered (using regsvr32.exe), and you must reboot after initially registering it. A required file - sporder.dll - must also reside in the same directory as dcsws2.dll. 

Manually register dcsws2.dll
You can only register dcsws2.dll if it isn't already registered. To ensure that it is unregistered, please follow Manually unregister dcsws2.dll.
To manually register dcsws2.dll -

1. Ensure that sporder.dll and dcsws2.dll are in the correct Windows system or system32 directory.
2. Run this command: regsvr32.exe dcsws2.dll   (you will see a message informing you if it failed or was successful)
3. Reboot

Manually unregister dcsws2.dll

1. Ensure that dcsws2.dll is in the correct Windows system or system32 directory. (sporder.dll is not needed to unregister dcsws2.dll)
2. Run this command: regsvr32.exe /u dcsws2.dll   (you will see a message informing you if it failed or was successful)
3. Reboot
4. After rebooting you will be able to delete dcsws2.dll
   

  I think Port Explorer may be causing errors/problems on my system, how can I verify the source of the problem?
It us actually highly unlikely that Port Explorer can cause any errors or problems of any kind on any Windows systems, and extensive international beta testing on virtually all Windows platforms in various nations has concluded that Port Explorer is a highly stable and compatible application that should never cause any problems or trigger any errors of any kind on your Windows system. However, it is easy to confirm whether Port Explorer is the cause of any problem by following this simple procedure:
 
Keep Port Explorer running for 24 hours or so - do the errors/problems still occur? One-off errors/problems should be ignored as they probably aren't caused by Port Explorer anyway. If the problem is still occurring then uninstall Port Explorer, and continue using your system for another 24 hours. If the problem hasn't gone away, you can be certain the problem isn't related to Port Explorer as it is no longer on your system. However, if the problem has gone away, then re-install Port Explorer. If the problem starts occurring again, it would seem possible that there is an actual problem with Port Explorer on your system, in which case you should contact portexplorer@diamondcs.com.au (please include details about which processes are running on your system, which operating system you're using, and what steps can be performed to replicate the problem).

  I changed the language in Port Explorer and now I can't get back to English!
The easiest way is to click on the second menu from the right. You'll know you've selected the correct menu if you see a list of 8 flags - then simply select the language you wish.

Experienced users can manually change to English (or other language) by using a registry editor (such as regedit.exe that comes with Windows), go to the following registry path:
  HKEY_LOCAL_MACHINE\SOFTWARE\Diamond Computer Systems\Port Explorer
Set the value of Language to 2 for English (as English is the second language in the menu list). You can change to other languages by setting 1 for Dutch, 3 for French, 4 for German, 5 for Italian, 6 for Portuguese, 7 for Spanish, and 8 for Swedish.
Caution: Registry editing is not advised. We recommend such changes be made by experienced users only.